FAQ's
How do I Order?
Click HERE
Where can I view your TERMS and CONDITIONS?
Click HERE
What is your RETURN and EXCHANGE POLICY?
Click HERE
What is MONSTER & MONSTER-TO-ORDER?
1. MONSTER (Collection) - this consist of the pieces released under our collections by the designer. Currently had released 3 collections namely: MYTH, Monster, MANIPULATION and capsule collection
2. Monster-to-Order (MTO) - We customize made-to-order shoes for our clients around the globe. They tell us what they want, we design and source the materials, and the rest is shoegasm!
On-Hand Items vs. Pre-Order
On-Hand items are products that is currently on stock and is available for purchase without any waiting.
Pre-Orders have a waiting period of 1-3 weeks (after Manufacture date) + Shipping to receive the purchase items. Most of the items at www.monster-shoe.com are Pre-Orders, unless stated otherwise.
How can I change my order?
Make sure to review carefully before submitting your orders to us. If you wanted to make any changes with the order such as size, shipping address or change the entire order; please email us at [email protected]
How long will I have to wait to get my orders?
Pre-Orders: 1-3 weeks manufacturing + Shipping Time
On-Hand Products: available for shipping ASAP.
If there will be a delay due to manufacturing or shipping etc. We will notify you immediately
What will I do with wrong/ defective items?
On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us, we will make it right by issue you a full refund or reship the correct item. We reserve the right to request for photos of the wrong item shipped to you.
Click HERE
Where can I view your TERMS and CONDITIONS?
Click HERE
What is your RETURN and EXCHANGE POLICY?
Click HERE
What is MONSTER & MONSTER-TO-ORDER?
1. MONSTER (Collection) - this consist of the pieces released under our collections by the designer. Currently had released 3 collections namely: MYTH, Monster, MANIPULATION and capsule collection
2. Monster-to-Order (MTO) - We customize made-to-order shoes for our clients around the globe. They tell us what they want, we design and source the materials, and the rest is shoegasm!
On-Hand Items vs. Pre-Order
On-Hand items are products that is currently on stock and is available for purchase without any waiting.
Pre-Orders have a waiting period of 1-3 weeks (after Manufacture date) + Shipping to receive the purchase items. Most of the items at www.monster-shoe.com are Pre-Orders, unless stated otherwise.
How can I change my order?
Make sure to review carefully before submitting your orders to us. If you wanted to make any changes with the order such as size, shipping address or change the entire order; please email us at [email protected]
How long will I have to wait to get my orders?
Pre-Orders: 1-3 weeks manufacturing + Shipping Time
On-Hand Products: available for shipping ASAP.
If there will be a delay due to manufacturing or shipping etc. We will notify you immediately
What will I do with wrong/ defective items?
On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us, we will make it right by issue you a full refund or reship the correct item. We reserve the right to request for photos of the wrong item shipped to you.